Glasgow UK

Terms & Conditions General

These Terms and Conditions of Business (“Terms and Conditions”) apply to the supply of services by Merchant City Medical Group Limited, MCMG Ltd, trading as Merchant City Medical Group of 227 Ingram Street, Glasgow, G11DA.  In the event of any inconsistency between these Terms and Conditions and the contents of other literature provided by Merchant City Medical Group to the Patient (“you”), these Terms and Conditions shall prevail.

 

1. Merchant City Medical Group’S OBLIGATIONS  

 In providing a treatment to you, Merchant City Medical Group shall: 

• Ensure that the treatment is carried out by an appropriately trained practitioner;

• Satisfy itself that the practitioner holds the necessary qualifications and registrations required for him/her to practice;

• Provide/arrange suitable facilities for the provision of treatment;

• Provide you with such information as you may reasonably require to enable you to understand the nature of the treatment being offered and to decide whether or not to undergo a treatment. As part of this process we will assess whether a treatment is suitable for you and likely to be successful.

• Endeavour to ensure that your appointment for treatment or consultation occurs on time. Should this not be the case or should there be a need to postpone a treatment, Merchant City Medical Group will make every effort to contact you in advance.

• Advise you, prior to any treatment appointment, of any preparation required on your part before that treatment takes place.

 

2. YOUR OBLIGATIONS

• You shall advise Merchant City Medical Group of all relevant medical details prior to each treatment. Merchant City Medical Group will not be held liable for any damage that occurs as a result of your failure to disclose such information.

• You shall comply with all instructions and recommendations given to you in respect of preparation and care of the treated areas both before and after a treatment takes place.

• Merchant City Medical Group will not take responsibility for the loss or damage of personal goods.

•  All children must be accompanied by a parent, carer or guardian within the time of being present in the clinic. Merchant City Medical Group shall not be responsible for any harm caused during the period of children being on site.

 

3. APPOINTMENTS AND CANCELLATIONS

• If you are unable to attend an appointment, please contact us immediately on 0141 221 9699 giving at least 48 hours notice prior to your appointment time.

• Failure to give 48 hours notice will result in the loss of that treatment should it have been fully paid for as part of a package or single treatment or the loss of any deposit paid.

• Please note that for laser treatments we may be unable to carry out your treatment if you are sun tanned. If you have had recent sun exposure please contact your clinic at least 48 hours in advance for advice. If we cannot carry out your treatment safely on the day it will result in the loss of that treatment.

• Please arrive at your appointment at least 15 minutes in advance so that any necessary paperwork may be completed.

• Late arrival time may result in reduced treatment time or the loss of an appointment.

• We ask that any children under the age of 16 are not left without an adult to chaperone them whilst your treatment or consultation takes place. Failure to bring an adult chaperone with a child under the age of 16 could lead to the forfeiture of an appointment, treatment or deposit.

 

4. DEPOSITS AND PAYMENTS

• To secure an appointment for a treatment a deposit is required.

• Deposits can be used for payment towards any treatment.  The deposit will count towards the full cost of the treatment and the outstanding balance must be paid before treatment commences.

• Any deposits not used within 12 months after the date of payment will be forfeited.

• All single treatments purchased should be used within 12 months of the date of purchase. The date of purchase being the date of the initial deposit.

• Products are non-refundable once opened.

• For female clients that fall pregnant during a course of treatment please note we will be unable to commence with any treatment. Any remaining treatments will be put on hold and may be continued a minimum of 3 months post pregnancy and a minimum of 3 months post nursing.

 

5. PAYMENTS FOR COURSES OF TREATMENTS

• All treatments purchased as a course (involving a number of treatment dates) must be paid for in full at the time of booking the first treatment of that course.

• All courses of treatments must be used within 12 months of the initial purchase. The date of purchase being the date of the initial deposit. Where there is a stated clinical need to deliver a package over a longer period than 12 months the package must be delivered within 24 months.

• Where a course of treatment is to be paid for using a Finance scheme, the funds will be requested from the finance company on completion of the first treatment.

• Payments for courses are only refundable for medical reasons. Any refund will be calculated by deducting the value of the number of treatments used multiplied by the price for a single treatment from the amount paid. Non- attended appointments not cancelled within terms will count as a treatment used.

 

6. OUR LIABILITY

• Nothing in these terms and conditions will exclude or limit Merchant City Medical Group’s liability for  injury resulting from Merchant City Medical Group’s negligence.

• Merchant City Medical Group will not be liable for any damage resulting from your failure to disclose all relevant medical details.

• Merchant City Medical Group will not be liable in contract, tort or otherwise for any economic loss (including without limitation, loss of profit) or for any other special, indirect or consequential loss or damage arising out of, or in connection with, its provision of any goods and/or services to you.

 

7. COMPLAINTS

Merchant City Medical Group aims to provide the best possible service and care to you when delivering a consultation or treatment.  In the event that you are unhappy with any aspect of the service provided, you should speak to the appropriate clinic manager or their designated deputy as soon as possible.

 

8. CONFIDENTIALITY AND DATA PROTECTION

• Merchant City Medical Group processes data relating to Clients in connection with the Procedure provided to those Clients in accordance with these Terms and Conditions.

• Merchant City Medical Group wishes to disclose data relating to Clients to Clinicians and Technicians in the course of the Procedure and the Clients’ consent to such disclosure is considered essential to the Procedure.  The Client is deemed to consent to the disclosure of sensitive personal data by Merchant City Medical Group to Clinicians and Technicians for the purposes of discussing the Client’s Procedure.

• The Client acknowledges that Merchant City Medical Group is obtaining this consent for itself in order that they may comply with the provisions of the Data Protection Act 2018. Other than these disclosures or as required by a court of competent jurisdiction, Merchant City Medical Group will not disclose Clients’ sensitive personal data to third parties.

 

9. NO VARIATION

There can be no variation or exceptions to these Terms and Conditions unless agreed in writing and countersigned by the Clinic Director of Merchant City Medical Group.

 

10. LEGAL JURISDICTION  

These Terms and Conditions and the services provided by Merchant City Medical Group and representatives shall be governed by the laws of Scotland, whose courts shall have exclusive jurisdiction.

 

11. PHOTOGRAPHY

• The client acknowledges that Merchant City Medical Group will take before and after photographs of the area to be treated (for example, pictures of scalp for hair regrowth).

• The photos shall be saved and recorded on our electronic system along with the client details in order to evidence the effectiveness of the treatment administered.

*Please note there is no guarantee results will become apparent after the set amount of treatments prescribed per client. Individual results may vary based upon skin concern, colour and prolonged exposure.

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 Terms and Conditions for Scalp Pigmentation

  Please ensure that you have read and understood the terms and conditions

 

Article 1.0:  Understanding and acknowledgement

 1.1: The nature of the procedure will be explained to the client as

well as its risk and permanent nature

 1.2: The client will receive written pre treatment instructions and

will read and confirm that they are fully understood.

 1.3: The client will inform the clinic/practitioner of all medical

conditions he/she is aware of including, but not exclusively:

     * Disorders of the hair and scalp

    * Abnormal Heart Condition

    * Cold Sores (Herpes Simplex)

    * Rheumatic Fever

    * Anemia

    * Hemophilia

    * Prolonged Bleeding

    * High Blood Pressure

    * Low Blood Pressure

    * Or bleed easily

    * Bruise easily

    * Epilepsy

    * Diabetes

    * Thyroid Disturbance

    * Fainting or Dizziness

    * Kidney Diseases

    * Hepatitis

    * Cancer

    * Tumor, Growth or Cysts

    * Stroke

    * Tuberculosis

    * Healing Problems

    * HIV

    * Dermal Fillers/Botox

    * Keloid Scarring or scar easily

 1.4: Merchant City Medical Group shall not be held liable for any damage

occurring as a result of the client´s failure to disclose such details.

 1.5: The client will list all medications taken in the last 30 days.

The client should avoid taking Aspirin or Ibuprofen in the two days

prior to the session and must inform the clinic if they have done so.

 1.6: Pre and post op photos of the client will be taken and are to be

used at the clinic´s discretion and in accordance with its legal requirements for

documenting all work done. The client can request for his or her

identity to be kept private.

 

 1.7: Merchant City Medical Group reserves the right to amend the terms and conditions at any time and without prior notice.

 1.8: Merchant City Medical Group reserves the right to amend our pricing structure at any time and without prior notice.

 

Article 2.0:  Treatment

 2.1: The scalp pigmentation treatment is the choice of the client and the client alone

and the client agrees to any actions or conducts reasonably necessary to

perform the treatment.

 2.2: The scalp pigmentation treatment involves the use of pigments applied just below

the skin in the dermis. The scalp pigmentation treatment is permanent in nature and

although the treatment can be reversed, the success of any reversal

procedure is not guaranteed. The viability of laser treatment for scalp pigmentation

reversal can vary depending on skin tone and the strength of pigment

used.

2.3: While we have never come across a single case of an allergic

reaction to the pigments used, allergic reactions can occur. We can carry out

a patch test to determine the likelihood of developing an allergic

reaction to the pigment if required or requested.

2.4: The client understands that there may be discomfort associated

with the treatment, other side effects may include slight bleeding,

redness, discolouration or swelling.

2.5: For best results, the client must comply with our written

aftercare instructions.

2.6:  Different skin tones and textures can “accept” the pigment

more readily than others and for this reason, some clients will require

more sessions than others.  Merchant City Medical Group cannot give any guarantee

as to the number of sessions needed to complete treatment for any one

individual client. “Complete” treatment refers  to the originally

agreed position of the hairline and requested intensity, but not

alterations (see paragraph 3.1). Should additional sessions be required

to achieve optimum results for the client that fall outside of the

“average” treatment time, Merchant City Medical Group will not be liable for

costs arising to the client for attending additional sessions, including

(but not exclusive to) travel costs, accommodation costs, any economic

costs to the client relating to time taken off work or loss of potential

earnings.

2.7: Fading of pigment may occur over time and periodic retouches may

be necessary.  Due to differences in hair texture and skin tone, Merchant City Medical Group can

give no guarantee as to the duration of the treatment.

2.8: Scar camouflage with scalp pigmentation is performed to minimise the appearance

of the scar. The client understands that Merchant City Medical Group can give no

guarantee as to the visibility of the scar following scalp pigmentation treatment.

2.9:  Sessions in excess of those covered by the guarantee or for that

work that deviates from what was originally agreed to (as stated in

paragraph 3.1/3.2/3.3)  will be charged at a rate of £200 per hour

(correct as of 1st Aug 2020).

2.10: The minimum hourly fee is one hour.  If the session exceeds one

hour, a second hour will be charged. For every hour that is exceeded, an

additional hourly rate will be charged.

2.11: The person or persons carrying out the treatment have undertaken

training under the supervision of a treatment practitioner Merchant City Medical Group cannot guarantee continued treatment with a specific technician.

2.12: The technician will make a professional judgement about when the

work is considered “complete”, that is when the completed work

cannot be improved upon by additional sessions.  In cases where the

client is not in agreement with the technician’s judgement, the case

will be referred to the medical director.  In such cases where the

technician and medical director are in agreement and believe that

additional sessions will compromise the achieved result, Merchant City Medical Group

 reserves the right to refuse further treatment.

2.13: Merchant City Medical Group reserves the right to cancel the procedure in

the interest of client safety in such cases where the client is deemed

to be under the influence of drugs or alcohol. In such an event, the non

refundable deposit will be retained as a cancellation charge.

2.14:  Working on the scalp when it is dry or with flaking skin can

potentially compromise the results for the client. Merchant City Medical Group

reserves the right to cancel the session in such cases where it is

deemed the results will be compromised due to the condition of the

client’s scalp. In such cases, the non-refundable deposit will be

retained as a cancellation charge

2.15: The non-refundable deposit will be retained as a cancellation

charge if it is deemed that the client has failed to disclose known

medical conditions or other possible contra-indications to treatment to

Merchant City Medical Group in advance of their treatment that subsequently result

in the cancellation of their treatment in the interest of client safety

 

Article 3:  Guarantee

3.1: The client agrees with the design and the positioning of the

hairline and the expected outcome prior to commencement. By the second

treatment, the position of the hairline as well as intensity of colour

can be modified, but any changes to the hairline or colour intensity

after that time will be charged separately.

3.2: In the case of scar camouflage work, due to the thickened and

unpredictable nature of scar tissue, multiple sessions may be required

to achieve optimum results.  Merchant City Medical Group will perform up to 5

sessions within the quoted price.  If the technician deems that further

improvement on the results can be achieved with additional sessions, an

hourly rate will be applied

3.3: Should fading occur after the treatment is considered complete,

the clinic will do this free of charge within the first 12 months of

treatment from the date of the first session. Evaluation should be in

person with a technician to determine whether additional treatment is

required. If additional treatment is deemed necessary, the session will

be scheduled for a later date. If the technician deems that no

additional treatment is required, Merchant City Medical Group reserves the right

to refuse to perform further treatment within the first 12 months from

the date of the first session. If the client is unable to attend in

person, the clinic will make a remote evaluation only when provided with

high resolution photographs. In the case where photographs are not of

good enough quality or prove inconclusive, a personal appointment will

be required for the evaluation.

3.4: Should fading occur outside of 12 months from the date of the

first session, the work will be chargeable at a rate of £200 per hour.

Paid sessions can only be reserved by paying a minimum hourly fee of

£200 in advance. Time spent in excess of one hour, will be chargeable

per full hour at the clinic directly on the day of the session.

3.5: The guarantee (as stated in paragraph 3.1/3.2/3.3) shall be void

in such cases where the client has failed to adhere to our aftercare

instructions.

3.6: The guarantee (as stated in paragraph 3.1/3.2/3.3) shall be void

in cases where the client has tampered with the scalp pigmentation procedure whilst

undergoing treatment.

 

Article 4.0: Treatment with other practitioners

4.1:  For those clients wishing to add to existing work performed by an

alternative practitioner, the work will be charged at a rate of £200

per hour (correct as of 1st Aug May 2020). On evaluation, Merchant City Medical Group

reserves the right to refuse treatment to those clients seeking to add

to existing work undertaken with an alternative practitioner.

4.2:  For those clients who wish to remove and repair work undertaken

by an alternative practitioner, laser removal will be chargeable at a

rate of £150 per hour. The number of sessions required to remove the

pigment cannot be guaranteed and will depend on the depth and strength

of the pigment used, as well as on the age of the pigment and the

individual. When removal is considered complete, the case will be

reassessed and a quote given for the work to be carried out.

 

Article 5.0:  Payments

5.1: The client will be quoted a fee during a personal consultation or

by photo analysis.  Merchant City Medical Group will complete the work for that fee.

5.2: A non refundable deposit of £500 must be paid in advance to

secure the first session date, this can be paid by card over the

telephone, by cash in person or by bank transfer. Until such time as a

deposit is placed, the client´s desired booking date will remain

available for other clients to reserve.

5.3: The balance will be paid on the day of the first session if paying

by card or cash. Bank transfers must be initiated in advance (72 hrs)to ensure

all funds have cleared by the first session date.

5.4: The client will receive a receipt for each payment.

5.5: We accept: Visa and MasterCard, cash and bank transfers, please

note we do not accept checks, American Express or Laser cards. Card

payments must be accompanied with photographic ID.

5.6: If paying by card on your procedure day, please advise your bank

of the payment in advance so that they are aware it is a genuine

transaction. Payment must clear prior to treatment commencing, so any

issues with blocked transactions may result in the cancellation of your

session and the retention of your deposit.

 

Article 6.0:  Appointments and Cancellations

When you ask us to schedule treatment for you, we must do several

things in advance of your chosen date:

     * Reserve the treatment room and treatment time for you

    * Order and pay for any treatment supplies or sundry items that are

required to fulfil your treatment

    * Secure the necessary specialised technicians that will be needed,

and/or provide coverage to free them up from their other

responsibilities. We must guarantee that we will pay them for this time

regardless of whether or not you have treatment

    * We must turn down every other client who would like to have treatment

on the day and time we have reserved for you

 Because of the financial and time commitments we must make, we ask that

you be definite about your desire for treatment and be certain that you

have the funds available before asking us to schedule your treatment.

6.1: A non-refundable deposit of £500 will be charged to secure your

booking. If you request cancellation of your treatment, the

non-refundable deposit will be retained as a cancellation charge.

6.2: If you are financing your treatment, do not request us to reserve

a treatment date for you unless you are certain that you wish to proceed

with treatment. If you later cancel your treatment, a calculation will

be made accordingly as laid out in article 6.1 to include any direct

charges imposed on the clinic by the finance company for the provision

of these services.

6.3: Cancellations due to emergency or illness will be assessed on an

individual basis.  Postponements caused by unforeseen events will be

assessed on a case by case basis. In all other instances, if you request

cancellation of your reservation, the deposit sum will be retained as a

cancellation charge.

6.4: Requests for the clinic to change your treatment date cause major

disruption to the provision of our services for other clients. two

working days of notice are required to postpone your booked appointment.

This allows sufficient time for the session to be reallocated. If the

client does not notify the clinic of the postponement, charges will be

incurred as follows:

     * If the request to change your first treatment date is made less than

two working days prior to your scheduled treatment, there will be a

rescheduling fee equal to the minimum hourly fee of £200 to compensate

the clinic for the loss of time.

     * After completing your first treatment, if you request to change any

subsequent treatment dates with less than two working days of notice

before the date we have reserved for you, there will be a rescheduling

fee equal to the minimum hourly fee of £200 to compensate the clinic

for the loss of time.

     * After the treatment is considered complete and outside of 12 months

from the date of the first session, work will be chargeable at a rate of

£200 per hour with a one hour minimum fee to be paid in advance. Should

you fail to attend or cancel with less than two working days notice, the

£200 will be retained as a cancellation charge to compensate the clinic

for the loss of time.

6.5: Should you arrive for your treatment session without any means of

paying the agreed treatment cost that is due, Merchant City Medical Group reserves

the right to cancel your session. An additional administration fee of

£150.00 would be chargeable to reschedule your treatment to an

alternative date.

6.6: Treatment sessions do not carry a specific value. The treatment

quote given to the client covers the treatment in its entirety. Once you

have commenced treatment with us, should you decide to discontinue

treatment, the clinic shall not be liable to reimburse you for any value

in whole or in part of sessions not yet undertaken.

6.7: Treatment sessions do not carry a specific value. If you have an

agreement with the clinic to divide your balance in two parts over

session 1 and session 2, you will be liable for the full cost of the

treatment should you decide to discontinue treatment with a balance

still outstanding for your treatment.

6.8: Merchant City Medical Group will not be liable to reimburse/refund in whole

or in part against treatments that have already been completed.

6.9: Merchant City Medical Group will endeavour to ensure that your appointment

runs to schedule, however, for reasons beyond our control, we may need

to cancel or postpone your treatment at short notice. In this unlikely

event, every effort will be made to contact you in advance. We do not

offer compensation if we cancel your appointment.

6.10: Merchant City Medical Group will not be liable for costs arising from

scheduling changes in the provision of our Scalp Pigmentation

services, including (but not exclusive to) travel costs, accommodation

costs, any economic cost to the client relating to time taken off work

or loss of potential earnings.

 

Article 7.0:  Licensing

7.1: Merchant City Medical Group is licensed by the local authorities to perform

high risk treatments; scalp pigmentation and tattooing fall under this

category.

 

Article 8.0:  Premises

8.1: Merchant City Medical Group will ensure adequate sanitary accommodation is

available.

8.2: Merchant City Medical Group shall ensure sanitary convenience is clean and

in efficient order

8.3: Each treatment room will be equipped with a suitable wash basin

with running water.

8.4: All needles used for  scalp pigmentation come sterilised, are single use and are

disposed of after use according to local regulations. Needles are never

reused or carried from one session to another.

 

Terms and conditions for Hair Transplant

1.1: The nature of the procedure will be explained to the patient as

well as its risk and permanent nature

1.2: The patient will receive written pre operative instructions and

will read and confirm that they are fully understood.

1.3: The patient will receive a written medical history form to

complete at the time of reservation. The patient must inform the clinic

in advance of their procedure of all medical conditions he/she is aware

of including, but not exclusively:

     * Allergy/Hay fever

    * Keloid scarring or difficulty healing

    * Anemia

    * Kidney disease

    * Asthma or wheezing

    * Kidney stone or blood in urine

    * HIV/AIDS or ARC

    * Liver disease or jaundice

    * Back problems/pain

    * Loss of appetite/nausea/vomiting

    * Bladder infection

    * Lung trouble/disease

    * Bleeding tendency/clotting problems

    * Neuritis (inflammation of nerve)

    * Bone or Joint deformity

    * Nervousness

    * Breathing difficulty

    * Pain in shoulder, arms or hands

    * Broken bones/bone disease

    * Palpitation or pounding heart

    * Burning or frequent urination

    * Peptic ulcer/stomach ulcer

    * Cancer, cyst, growth or tumor

    * Phlebitis of vein

    * Cataract/Glaucoma

    * Pneumonia

    * Change in bowel habits/bleeding

    * Problems during surgical procedure

    * Chest pain or pressure

    * Prolonged hoarseness

    * Chills, fever or night sweats

    * Psychiatric/emotional problems

    * Chronic cough

    * Recent gain or loss of weight

    * Constipation

    * Repeated diarrhea

    * Coughing or vomiting blood

    * Rheumatic Fever

    * Diabetes

    * Rheumatism/Arthritis

    * Difficulty in sleeping

    * Ringing in the ears

    * Dizziness/fainting/passing out spells

    * Scarlet Fever

    * Double vision or blindness

    * Severe ear, nose, throat trouble

    * Epliepsy/convulsions/seizures

    * Sexually transmitted disease

    * Excessive tiredness or fatigue

    * Sinus trouble

    * Eye injury or disease

    * Skin rash/disease

    * Family history of cancer

    * Shortness of breath

    * Family history of high blood pressure

    * Sugar or Albumen in urine

    * Frequent colds

    * Swelling of ankles or feet

    * Frequent or severe headaches

    * Swollen or painful joints

    * Frequent or severe indigestion

    * Tendonitis/weak wrists

    * Gout

    * Thyroid trouble

    * Head injury

    * Tightness in chest

    * Heart mumur/mitral valve prolapse

    * Trouble concentrating

    * Heart trouble/disease

    * Tuberculosis

    * Hepatitis

    * High blood pressure

    * Hormonal problems

1.4: Merchant City Medical Group shall not be held liable for any damage

occurring as a result of the patient´s failure to disclose such details

1.5: The patient will inform the clinic of all medications taken in the

last 30 days.

1.6: The patient should avoid taking Aspirin or Ibuprofen from seven

days prior to their procedure and must inform the clinic if they have

done so.

1.7: The patient should avoid alcohol from seven days prior to their

treatment and must inform the clinic if they have done so.

1.8: The patient should avoid the use of Minoxidil from seven days

prior to their treatment and must inform the clinic if they have done

so.

1.9: Pre and post op patient photos will be taken and are to be used at

the clinic´s discretion and in accordance with its legal requirements

for documenting all work done. The patient can request for his or her

identity to be kept private.

1.10: Merchant City Medical Group reserves the right to amend the terms and

conditions at any time and without prior notice.

1.11: Merchant City Medical Group reserves the right to amend our pricing

structure at any time and without prior notice.

 

ARTICLE 2.0:  TREATMENT

2.1: A hair transplant procedure is the choice of the patient and the

patient alone and the patient agrees to any actions or conducts

reasonably necessary to perform the treatment.

2.2: The patient understands the limitations of hair restoration

surgery and the expected outcome of treatment prior to commencement.

2.3: The patient understands that a hair transplant procedure merely

transplants existing hair from the donor area to the recipient. This

process does not have any control over the future, continued and

progressive loss of existing hair on the scalp.

2.4: Hair transplantation is a medical redistribution procedure that

moves your own natural hair from one area to another, it does not create

any new hair, nor does it stop the balding process. The results of a

hair transplant will depend on the ratio between the demand (balding

area) and the supply, (size and density of the donor area), as well as

on the patient’s natural healing ability.

2.5: When undertaking a hair transplant, you are paying for our

expertise and experience in hair restoration, but not for a specific

result. All photographic examples shown in the consultation and/or

marketing material are for illustration purposes only and the patient

fully understands that no guarantee can be given as to the exact outcome

of this or any other medical procedure.

2.6: It is not possible to implant hairs too closely together as some

space has to be allowed for healing. The patient can always elect to

have further hair transplant sessions to add more density to an area or

to cover larger areas, providing the surgeon deems it appropriate for

his or her case.

2.7: The patient understands that there may be discomfort associated

with the treatment. Other side effects may include slight bleeding,

redness, numbness and swelling.

2.8: The patient understands that hair restoration procedures may

result in detectable scarring.  The clinic will undertake the procedure

with the aim of minimising any potential scarring in the case of both

FUE and FUT hair transplant procedures.

2.9: The patient understands that over the long term, transplanted hair

will mirror the behaviour of the hair in the donor region. This means

that should the donor hair become thinner over your lifetime, so can the

transplanted hairs.

2.10: For best results, the patient must comply with our written and

verbally given aftercare instructions, which may include medical

treatments to halt further hair loss, attending suture removal and other

post operative appointments.

2.11: Merchant City Medical Group will not be held liable for any associated

costs connected with having aftercare or follow up treatment to deal

with any possible complications, this includes travel, accommodation or

economic costs to the client  relating to time taken off work or loss of

potential earnings.

2.12: Merchant City Medical Group can provide a guideline as to how long any

given procedure will take to complete. Due to numerous variables, the

procedure may be shorter or longer than estimated.

2.13: Merchant City Medical Group reserves the right to cancel the procedure in

the interest of patient safety in such cases where the patient is deemed

to be under the influence of drugs or alcohol. In such an event, the non

a refundable deposit will be retained as a cancellation charge.

2.14: The non refundable deposit will be retained as a cancellation

charge if it is deemed that the patient has failed to disclose known

medical conditions or other possible contra-indications to treatment to

Merchant City Medical Group in advance of their procedure that subsequently result

in the cancellation of their treatment in the interest of patient

safety.

 

ARTICLE 3.0:  PAYMENTS

3.1: The patient will be quoted a fee during a personal consultation or

by photo analysis. Merchant City Medical Group will complete the work for that fee.

3.2: A non refundable deposit of £1000 must be paid in advance to

secure the

patient´s chosen procedure date. The deposit sum can be paid by card

over the telephone, by cash in person or by bank transfer. Until such

time as a deposit is placed, the patient’s desired booking date will

remain available for other patients to reserve.

3.3: The balance will be paid on the morning of the procedure if paying

by card or cash. Bank transfers must be initiated in advance (72hrs) to ensure

all funds have cleared by the chosen procedure date.

3.4: We accept: Visa and MasterCard, cash and bank transfers, please

note we do not

accept checks, American Express or Laser cards. Card payments must be

accompanied

with photographic ID

3.5: If paying by card on your procedure day, please advise your bank

of the payment in advance so that they are aware it is a genuine

transaction. Payment must clear prior to the procedure commencing, so

any issues with blocked transactions may result in the cancellation of

your surgery and the retention of your deposit.

 

ARTICLE 4.0:  APPOINTMENTS AND CANCELLATIONS

4.1: A non refundable deposit of £1000 will be charged to secure your

booking. Should you cancel once the non refundable deposit has been

placed or fail to arrive for your procedure, the non refundable deposit

will be retained as a cancellation charge.

4.2:  The deposit is non refundable. Cancellations due to emergency or

illness will be assessed on an individual basis and in such instances,

we will always endeavour to be as flexible as possible in terms of

rescheduling an alternative surgery date. Postponements caused by

unforeseen events will be assessed on a case by case basis. In all other

instances, if you request cancellation of your reservation, the deposit

sum will be retained.

4.3: Merchant City Medical Group will endeavour to ensure that your procedure

runs to schedule, however, for reasons beyond our control, we may need

to cancel or postpone your procedure at short notice. In this unlikely

event, every effort will be made to contact you in advance. We do not

offer compensation if we cancel your procedure.

4.4: Merchant City Medical Group reserves the right to amend booked surgery

dates. Such changes are rare and are undertaken in the patient´s best

interest and safety. In the unlikely event of a surgery date amendment,

the deposit sum and other payments will be transferred to the next

available date.

4.5: Merchant City Medical Group will not be liable for costs arising from

scheduling changes in the provision of our hair transplant services,

including (but not exclusive to) travel costs, accommodation costs,  any

economic cost to the client relating to time taken off work or loss of

potential earnings.

 
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Satisfied Patients

REVIEWED WIDELY ACROSS THESE PLATFORMS

WHAT OUR CLIENTS SAY

Stephen Purdon

Actor Stephen Purdon came to Merchant City Medical Group for his 2nd hair transplant surgery. Like Wayne Rooney, Stephen, 37, of Glasgow needed further work to stem his hair loss and we were delighted to have Scotland’s soap king pick out our Glasgow clinic for his surgery. The Scot, who plays original cast member Shellsuit Bob, is the longest serving character in the BBC Scotland series, River City and will celebrate 20 years on the show, in 2022. For people in the public eye, their image can affect their career and a simple procedure such as a Hair Transplant can make an enormous difference to any person, male or female suffering hair loss.

Stephen Purdon
United Kingdom
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Andrew Halliday

A big thanks to Andrew Halliday for choosing Merchant City Medical Group Glasgow to have his invisalign treatment and also FUE transplant during close of football season 2021. Andrew has just signed for Heart of Midlothian and having played for Rangers, Bradford, Middlesbrough and Blackpool. From all the team at Merchant City Medical Group we wish Andrew all the best with his new club and look forward to seeing him soon.

Andrew Halliday
United Kingdom
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