PATIENT ACCESS REQUEST POLICY
| Name | Merchant City Medical Group– Glasgow, UK | |
|---|---|---|
| Address | 70 West Regent Street, Glasgow, G2 2QZ, United Kingdom | |
| Effective Date | 27 October 2025 | |
| Data Controller | MCMGHC Ltd | |
| ICO Registration Number | Number: ZA786602 | |
| contact@merchantcitymedicalgroup.com | ||
| Phone | 0141 221 9699 | |
This policy explains how to request access to your personal data under UK GDPR.
1. Rights
You may request:
- Copies of your personal data
- Corrections
- Information on how your data is used
- Data portability where applicable
 
2. How to Request
Submit a request via:
- Our Subject Access Request form
- Email or postal request
- Verbal request (may require written confirmation)
- Provide:
 Name, DOB, contact details
- Description of requested records
- Proof of identity if required
 
3. ID Verification
We may request ID to confirm identity and protect confidentiality.
4. Response Time
- We respond within one calendar month
- Complex requests may take up to 2 additional months with notice
 
5. Fees
Free unless repeated or excessive requests are made.
6. Limits on Release
We may withhold data if disclosure would cause serious harm or impact third-party confidentiality.
7. Delivery
Records are usually supplied via secure encrypted email using Gmail Business.
Printed records may be collected in person with ID.
8. Concerns
Complaints may be made to the ICO if unresolved internally.
SUBJECT ACCESS REQUEST FORM
Merchant City Medical Group
Data Controller: MCMGHC Ltd
70 West Regent Street, Glasgow, G2 2QZ
United Kingdom
Email: contact@merchantcitymedicalgroup.com
Phone: 0141 221 9699
Effective Date: 27 October 2025

 
			