Merchant City Medical Group offers surgical and non-surgical cosmetic procedures, from our state of the art clinics throughout the UK & Europe.

Our Commitment to Patient Voice

We treat feedback as a vital source of insight, will be used to shape policy, staff training, and service design 

YOU SAID

WE DID

  • Transparent Pricing & Finance Options

    Patients deserve clarity before making decisions. That’s why our consultations now include upfront treatment pricing and clear finance choices.

  • Doctor-Led Care You Can Trust

    Knowing who will guide your treatment matters. We provide detailed information about our medical team

  • Support Before, During & After Treatment

    From easing nerves on the day of surgery to strengthening aftercare and follow-up,
Continuous Improvement in Practice

Our Goal

Feedback drives measurable change across the clinic. We track outcomes, share progress internally, and report back to patients
MC
MCMG
15 changes made from your feedback
Monday
I wanted clearer pricing before booking. 9:41 AM
We improved our consultation process so patients receive clearer treatment pricing and finance options upfront. 9:42 AM
I wanted to know who would be doing my procedure. 9:42 AM
👍
We now provide more information about the doctor-led team involved in your care before treatment. 9:44 AM
I wanted more information before deciding. 9:45 AM
We created more detailed patient information, including treatment steps, recovery guidance and what to expect. 9:45 AM
I felt nervous about the day of surgery. 9:46 AM
❤️
We improved our pre-procedure communication so patients know exactly what will happen on the day 9:46 AM
Tuesday
I wanted better aftercare instructions. 1:01 PM
We updated our aftercare guidance to make the recovery process clearer and easier to follow. 1:12 PM
I wanted more information before deciding. 1:55 PM
We improved our consultation process so patients receive clearer treatment pricing and finance options upfront. 1:55 PM
I wanted to speak to someone after my procedure. 1:56 PM
👍
We strengthened our post-treatment follow-up process so patients feel supported after leaving the clinic. 2:00 PM
I wanted more photos of real results. 2:07 PM
We added more patient result examples to help people understand realistic outcomes. 4:08 PM
Friday
I wanted appointments to be easier to arrange. 8:17 AM
We made our booking process simpler and improved communication around available dates. 8:19 AM
I wanted a more personal experience. 3:05 PM
We reviewed our patient journey to make each stage feel more supportive, informed and tailored. 3:07 PM
Saturday
I wanted to understand the recovery timeline better. 11:43 AM
We updated our recovery information so patients can better plan work, travel and daily life after treatment. 11:44 AM
I wanted more reassurance before committing. 6:30 PM
We improved our consultation conversations to give patients more time to ask questions and discuss concerns. 6:32 PM
I wanted the clinic to be easier to contact. 9:12 AM
👌
We improved our response process across phone, email and WhatsApp to make communication smoother. 9:14 AM
I wanted the treatment options explained more clearly. 2:20 PM
Sunday
We simplified our treatment information so patients can better understand what option may be suitable for them. 7:00 AM
I wanted more privacy when discussing treatment. 4:55 PM
We reviewed our consultation process to ensure patients feel comfortable, respected and listened to. 4:57 PM
I wanted to feel looked after from start to finish. 7:40 PM
We improved the full patient journey, from first enquiry through to follow-up care. 9:18 PM

If you would like to arrange a consultation with Merchant City Medical Group in Glasgow, please

Book Your Consultation

Contact Us
0141 221 9699

Cosmetic Procedure Screening Questionnaire

It can be used as a screening questionnaire to tell whether you might have BDD.

1) How often do you do you deliberately check your feature(s)? Not accidentally catch sight of it. Please include looking at your feature in a mirror or other reflective surfaces like a shop window or looking at it directly or feeling it with your fingers.
2) To what extent do you feel your feature(s) are currently ugly, unattractive or ‘not right’?
3) To what extent does your feature(s) currently cause you a lot of distress?
4) How often does your feature(s) currently lead you to avoid situations or activities?
5) To what extent does your feature(s) currently preoccupy you? That is, you think about it a lot and it is hard to stop thinking about it?
6) If you have a partner, to what extent does your feature(s) currently have an effect on your relationship with an existing partner? (e.g. affectionate feelings, number of arguments, enjoying activities together). If you do not have a partner, to what extent does your feature(s) currently have an effect on dating or developing a relationship?
7) To what extent does your feature(s) currently interfere with your ability to work or study, or your role as a homemaker? (Please rate this even if you are not working or studying: we are interested in your ability to work or study.)
8) To what extent does your feature(s) currently interfere with your social life? (with other people, e.g. parties, pubs, clubs, outings, visits, home entertainment)
9) To what extent, do you feel your appearance is the most important aspect of who you are?

Do I have BDD?

Body Dysmorphic Disorder

You have scored 0

When you score more than 40 points, this is an indication that you likely have Body Dysmorphic Disorder. However, this is not a formal diagnosis. This test can also be used after a treatment to see if symptoms have improved.

What now?

For more information on BDD and support, you can contact us.

If you are a UK resident, we suggest:

    • reaching out to your GP for more help
    • self-refer to NHS Talking Therapies.

When speaking to a health professional, you may present your clinic history or a printed form to clearly outline the symptoms you’ve experienced.